At some point, most business owners realize that the level of their company’s success is determined by the people they hire. (Unfortunately some owners never realize this and think they can just “power through” to business success.) I recently attended a webinar put on by Caliper titled Small Business Owners: What You Must Know for Your Team to Succeed where several business owners and experts discussed critical topics when it comes to your most important asset: your people.
Here were some top takeaways:
- When hiring (or retaining), fit is more important than talent. Fighting this one is an exercise in futility.
- Always be recruiting. Note that this doesn’t mean that you are always hiring. Personally, I keep a list of people that I would like to hire when the opportunity arises.
- It is critical to define roles and responsibilities very well.
- The more information that you provide your team with respect to direction and initiatives, the more buy-in and productivity you will get back.
- Companies should aim to demonstrate a career path for everyone.
The bottom line, as one expert pointed out, was that you will spend a lot of time dealing with “people issues.” It is your choice whether or not you want to spend the time investing in your people or cleaning up their messes.
Robert Levin is the Editor-in-Chief and Publisher of The New York Enterprise Report. Levin has extensive experience with midsize and small businesses, having previously held CEO, CFO, and COO positions with companies in several industries. He is also a contributor for The Huffington Post. Levin can be reached at firstname.lastname@example.org and (212) 307-6760.